Privacy Policy
At Xathletics, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website.
1. Information We Collect
When you use our website, we may collect the following information:
- Personal details (name, email address, billing and shipping address, phone number).
- Payment details (processed securely via our payment providers — we do not store full card details).
- Account details (login credentials if you create an account).
- Usage data (IP address, browser type, pages visited, time spent on the site).
2. How We Use Your Information
We use your data to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send important updates about your order or account.
- Improve our website, products, and services.
- Send promotional offers (only if you have opted in).
3. Data Sharing
- We only share necessary information with trusted third parties such as payment providers, couriers, and analytics services.
- We never sell your personal information to third parties.
4. Data Storage & Security
- Your data is stored securely in compliance with UK GDPR.
- We implement technical and organisational measures to prevent unauthorised access, loss, or misuse.
- Payment processing is handled by secure third-party providers.
5. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data (“right to be forgotten”).
- Withdraw consent for marketing communications at any time.
- File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
6. Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential cookies — required for the website to function (e.g., shopping cart, checkout).
- Performance cookies — help us analyse traffic and improve site performance.
- Functional cookies — remember your preferences (e.g., language, region).
- Marketing cookies — used to show you relevant ads and offers (only if you consent).
You can manage or disable cookies through your browser settings. However, some features of the site may not work properly without them.
7. Third-Party Services
We may use third-party tools such as Google Analytics, Facebook Pixel, or payment processors. These services may use cookies and collect data in line with their own privacy policies.
8. Changes to This Policy
We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page with the updated date.